Frequently Asked Questions at 98kr

Everything you need to know about playing on 98kr — from setting up your account and making deposits in PKR to claiming bonuses and understanding how our games work. Find your answer below or browse by category.

Why 98kr

Built for Pakistan Players

A fast, mobile-first platform with local payments, live cricket odds, and real-money casino games all in one place.

Secure Account

Your account is protected with multi-layer verification. All personal data is stored securely so you can play without worrying.

PKR Deposits & Withdrawals

Fund your account and cash out in PKR using JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.

Cricket & PSL Betting

Live odds on international cricket, Pakistan Super League, T20 fixtures and more — with in-play markets updated ball by ball.

Regular Bonuses

Welcome bonuses, reload offers, cashback deals and VIP rewards that actually make a difference to your balance.

Mobile-Optimised

Play slots, live casino or bet on PSL from your phone without downloading anything. Works smoothly on any Android or iOS browser.

Responsive Support

Get help whenever you need it. Our support team handles account, payment and game-related queries quickly through live chat.

Help Centre

Everything You Need to Know

At 98kr, we want every player to feel confident from the moment they land on our platform. Whether you are just getting started or you have been with us for a while, questions come up — and that is completely normal. This FAQ page covers the most common topics we hear from players across Pakistan, from account setup and payment methods to bonus terms, game types, VIP rewards and responsible gaming.

We have organised everything into clear categories so you can jump straight to what you need. If you are a new player wondering how to register, or an existing member looking to understand wagering requirements on your latest bonus, this guide has you covered. We have also included information on how deposits and withdrawals work with local payment options like JazzCash, Easypaisa and Raast, which are the methods most players in Pakistan prefer to use.

98kr runs a broad range of games — slots, live casino tables, bingo, the classic casino lobby and a sports section with strong coverage of cricket including PSL, T20 internationals and domestic competitions. If you are not sure how a particular game type works or what to expect from the live dealer experience, you will find the answers here. Scroll through the accordion sections below or use the category filters to zero in on the topic that matters most to you right now.

We update this FAQ regularly as the platform evolves, so if something seems out of date or you cannot find what you are looking for, please reach out to our support team directly via live chat. We are here to make your 98kr experience as smooth as possible.

Live Chat

The quickest way to get help. Available directly inside your account dashboard once you log in.

Email Support

For detailed queries, send us a message and our team will get back to you within a few hours.

This FAQ

Browse answers to the most common questions without waiting. Available 24/7, no login needed.

Browse by Topic

Answers to Common Questions

Account

Registering on 98kr takes under two minutes. Click the Register button at the top of any page, fill in your basic details — name, mobile number, email and a secure password — then verify your number. Once that is done, your account is active and ready to use. Make sure all the information you enter matches your official ID, as this speeds up verification if you request a withdrawal later.

Go to the Login page and tap "Forgot Password." Enter the mobile number or email linked to your account and you will receive a reset link or OTP. Follow the steps to set a new password. If you no longer have access to your registered number or email, contact support via live chat and they will help you verify your identity through alternative means.

No. Each player is permitted one account only. Duplicate accounts are against our terms and can result in both accounts being suspended and any winnings being voided. If you have accidentally created a second account, contact support right away to get the duplicate removed before it causes any issues with your main profile.

You must be 18 years or older to register and play on 98kr. This is a strict requirement. We may ask you to verify your age at any point during your membership, and accounts found to be underage will be closed immediately with any funds returned where applicable. Please play responsibly.

Account verification is straightforward. Log in and head to the Account Settings section. You will be prompted to upload a clear photo of a valid ID — a CNIC or passport works fine. In some cases we may also ask for proof of your payment method. Verification is usually completed within 24 hours. Getting verified early means faster withdrawals down the line.

Deposits & Withdrawals

98kr supports a range of payment options popular across Pakistan:
  • JazzCash — mobile wallet, instant deposits
  • Easypaisa — mobile wallet, widely available nationwide
  • Raast — Pakistan's instant digital payment system via your bank
  • Bank Transfer — direct transfer from any local bank account
  • Debit/Credit Cards — Visa and Mastercard accepted
  • Mobile Wallets — additional wallet options available in your cashier
All transactions are processed in PKR with no hidden conversion fees.

Most deposits via JazzCash, Easypaisa and Raast are credited instantly or within a few minutes. Bank transfers can take up to a few hours depending on your bank's processing time. If your deposit has not shown up after 30 minutes for a wallet transfer, take a screenshot of your payment confirmation and contact support — they can trace it quickly.

Log in and go to the Cashier section, then select Withdraw. Choose your preferred method, enter the amount in PKR, and confirm. Withdrawals are processed to the same method you used to deposit where possible. Make sure your account is verified before requesting a withdrawal to avoid delays. Standard processing time is within 24 hours, and many requests are completed much faster.

Yes, minimum deposit amounts vary slightly by payment method. Generally, the minimum is kept low to make 98kr accessible to all players. Check the Cashier page after logging in for the exact minimum for your chosen method. There are no fees charged by 98kr on deposits — though your payment provider may apply their own standard charges.

Bonuses & Promotions

New players are eligible for a welcome bonus on their first deposit. The offer matches a percentage of your deposit as bonus funds credited to your account. The exact percentage and maximum bonus amount are shown on the promotions page and may change from time to time. To claim it, simply register, make your first qualifying deposit and the bonus is applied automatically — no promo code needed in most cases.

A wagering requirement means you need to play through your bonus funds a set number of times before the resulting winnings can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in eligible bets before that bonus converts to withdrawable cash. Each bonus has its own terms, so always read the specific conditions listed on the promotion. Slots typically contribute 100% towards wagering; live casino games may contribute less.

Yes. 98kr runs regular promotions for existing members including reload bonuses, cashback on losses, free spins on featured slots, and seasonal offers tied to cricket events like PSL and T20 tournaments. VIP members also receive exclusive deals not available to the general player base. Check the Promotions section after logging in to see what is currently active for your account.

Bonus funds cannot be withdrawn directly — they must first meet the wagering requirements attached to that particular offer. Once you complete the required playthroughs, any remaining balance is converted to real cash that you can withdraw freely. Your account balance display usually separates real money from bonus funds so you always know where you stand.

Games

98kr has a wide game library covering multiple categories:
  • Slot Games — hundreds of titles with different themes, paylines and bonus features
  • Casino — classic table games including roulette, blackjack and baccarat
  • Live Casino — real dealers streamed in HD for an authentic table game experience
  • Game Lobby — a curated selection of the most popular and new releases
  • Bingo — multiple bingo variants with community rooms and chat features
  • Sports Betting — cricket, PSL, football, esports and more with live in-play markets

The Live Casino streams real dealers operating physical tables — roulette wheels, card shoes, game show setups — directly to your device in real time. You place bets using on-screen controls and your results depend on what happens at the actual table. It is as close to sitting in a real casino as you can get from your phone or laptop. A stable internet connection gives the best experience. Visit the Live Casino section to browse open tables.

Yes. Cricket is a core part of 98kr's sports offering. You can bet on international matches, T20 fixtures, PSL games and other major tournaments. Markets include match winner, top batsman, total runs, over/under and live in-play options updated in real time during the game. Football and esports are also available for players who want to mix it up beyond cricket.

All slot games on 98kr use Random Number Generator (RNG) technology, which means every spin outcome is completely independent and unpredictable. The games are sourced from reputable software providers who have their RNG systems tested by independent auditing labs. Return to Player (RTP) percentages are typically published within each game's information panel so you can check before you play.

VIP Programme

The 98kr VIP programme rewards loyal players with progressively better benefits as you move up through the tiers. As you play, you accumulate points that push you to higher levels. Each tier unlocks better withdrawal limits, exclusive bonuses, dedicated account managers at the top levels, and priority processing on cashouts. Visit the VIP page for the full tier breakdown and rewards list.

All registered players are automatically enrolled in the VIP programme from the moment they start playing. There is no separate sign-up needed. Your activity across all game types — slots, live casino, sports betting and more — contributes to your VIP points balance. Keep playing and you will naturally progress through the tiers over time.

VIP benefits include faster withdrawals, higher cashout limits, exclusive reload bonuses, personalised cashback offers, invitations to special tournaments and events, and at elite levels — a dedicated VIP host. The higher your tier, the more tailored your experience becomes. Benefits are reviewed and added to regularly, so it is worth checking your VIP dashboard to see what is available to you at your current level.

Responsible Gaming

98kr takes player wellbeing seriously. We offer several self-management tools you can access from your account settings:
  • Deposit Limits — set a daily, weekly or monthly cap on how much you can deposit
  • Session Time Reminders — get notified after a set duration of play
  • Self-Exclusion — temporarily or permanently exclude yourself from the platform
  • Cool-Off Periods — take a short break without closing your account
Visit the Responsible Gaming page for more information on using these tools.

Before you play, decide on an amount you are comfortable spending — treat it like any other entertainment budget. Use the deposit limit feature in your account to set a hard cap that matches that figure. Never chase losses; if you reach your limit for the day, take a break. Gaming should always feel enjoyable, not stressful. If you feel your spending is getting out of control, the self-exclusion tool is there for exactly that reason.

No. 98kr is strictly for adults aged 18 and over. We have age verification checks in place and take this seriously. If you are a parent or guardian, we recommend using parental control software on shared devices to prevent underage access to gambling platforms. Any account found to be operated by someone under 18 will be closed immediately.
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